Are deposits or start-up fees required?
Commercial customers are requested to provide financial information, which is used to determine whether or not a deposit will be assessed. If all services at an address are in service, there is no connection or start-up fee. Fees may apply, however, if it's necessary for field personnel to turn on one or more services at an address.
Does my deposit earn interest?
Yes. The deposit for utilities service will accrue simple interest at a rate established by the Colorado Public Utilities Commission (PUC) for each calendar year. Deposit amounts begin earning interest from the date the deposit is received by Springs Utilities to the date the deposit is returned to the customer. The interest earned on a deposit is credited to the customer’s account at least one time annually. The deposit may be adjusted based on utilities consumption at the premise.
If my payment is made after the due date, is there a late fee?
We do not currently charge a fee for payments received after the due date. However, a $20 fee is assessed to disconnect services for nonpayment, even if a customer chooses to make an on-the-spot payment in order to keep services on. We also have separate trip and reconnect charges. A $30 reconnect fee is charged after disconnection due to nonpayment. Add an additional $10 if reconnection is required after hours.
Where can I make my payment?
We offer a variety of payment options for your convenience. You can also use the Pay Your Bill link at the top of this page to make an online payment right now.
What are your hours of operation?
The walk-in lobby located at our Customer Service Center at 111 S. Cascade Ave. is open 8 a.m. to 5 p.m., Monday through Friday. The drive-through facility located on the east side of the building is open from 7 a.m. to 7 p.m., Monday through Friday. Beginning July 1, 2009, the drive-through facility hours will be reduced to 1 p.m. to 7 p.m. Monday through Friday, and on August 28, 2009, the drive-through facility will close permanently.
You may call the Business Service Center at (719) 448-4800 and press option 5. Hours are from 8 a.m. to 5 p.m. Monday through Friday. You may also call toll free 800-238-5434.
Can I have my payment transferred automatically from my bank account?
Yes. Springs Utilities offers Electronic Funds Transfer (EFT) at no additional charge.
Can I pay my bill with my credit card?
Yes. Credit card, debit card and electronic check payments can be made over the telephone by calling Springs Utilities at 448-4800 or Western Union direct at 1-866-611-2261 or online using the Pay Your Bill link at the top of the page.
Credit card, debit card and electronic check payment services are offered through Western Union® Speedpay® and include a convenience fee from Western Union on your credit card or bank statement.
- The convenience fee is $5.95 for payment amounts up to $1,000 and $5.95 for each additional $1,000 increment.
- The convenience fee is paid per utility account per payment.
Who do I contact to start or stop utility service?
Please call (719) 448-4800 and press option 5, or 800-238-5434.
When will I get my bill, and when is my payment due?
Your billing date is determined by the location of your business. You will receive your bill about the same time each month. The date may vary by a few days month-to-month because of weekends and holidays. Payments are due 10 days after the bill has been generated.
