How do I register?
In order to access your account information using Web Self Service, it is necessary to set up a user ID and password. On the Self Service Log In screen, click on the “To Register, click here” link. You will then be asked a series of questions in order to register.
Why must I enter my SSN or EIN?
We think it’s important to secure your account information. Therefore, the first time you register your account, we will ask for your SSN or EIN if they exist on your account in order to positively identify that you are authorized to access your account through Web Self Service. If you prefer not to provide that information, or currently don’t have these identifiers on your account, you may contact us at 448-4800 for instructions on how to complete your registration.
How do I log in?
In order to log in, simply enter your user ID and password in the spaces provided and click on the “Log In” button. There is a limit of 1 user ID/password per account.
How do I create a user ID?
During the registration process, you will be asked to create a user ID. Requirements for user IDs:
- It may not exceed 16 characters in length
- It may be made up of any combination of alpha or numeric characters.
- It may not contain spaces or special characters
- It may not be identical to your password
How do I create a password?
During the registration process, you will be asked to create a password. The password requirements are
- It must contain 6 to 12 characters
- It must contain at least 1 lower case and 1 upper case letter
- It must contain at least 1 number
- It may not contain spaces or special characters
- It may not be identical to your User Id
What do I do if I forgot my password?
If you have forgotten your password:
- From the Log In screen, enter your user ID and click on the “Forgot your Password, click here” link.
- Enter the answer to your password reminder question and hit submit.
- An e-mail containing your password, will be sent to you.
What do I do if I forgot my user ID?
Contact us at 448-4800 during regular business hours.
What do I do if I forgot my password reminder question?
Contact us at 448-4800 during regular business hours.
How can I change my mailing address?
Contact us at 448-4800 during regular business hours.
What are the Browser requirements?
Currently, Web Self Service is available to any customer who has a computer with Internet access. Most browsers should be compatible with our Self Service feature, however if you are experiencing problems viewing your information, please contact us at 448-4800 during regular business hours. We will need to know what browser version you are currently on to provide assistance.
How do I know what browser version I have?
You are able to tell which browser version you are on by accessing "Help" from the top menu bar and then "About".
How can I change text size?
Most Browsers allow you to change your text size. Each Browser is a bit different, however for Internet Explorer 6.x, follow these steps:
- Click "View" from the top menu bar
- Click "Text Size"
- Choose a smaller or larger size based on your preference.
For other browser versions, please use the browser’s Help option.
Why can't I view my bill?
You will need to have Adobe Reader in order to view your bills online. A link to download Adobe Reader is available on the Log In screen. If you are still unable to view your bills after installing Adobe Reader, contact us at 448-4800 during regular business hours.
I clicked on “View my Bill”, but it never came up.
Depending on the browser you are using, the new page could be minimized at the bottom of your screen or be in a new tab if your browser has tabs enabled.
Can I use my online bill to submit my payment or pay in person with a check?
Yes, if you first print the bill correctly to ensure it will work with our scanner. To do this:
- In the Print dialog box, go to the Page Handling section (see below)
- Select None from the Page Scaling drop down menu
- Print your bill
Why must I enable JavaScript?
In order to view Self Service, you must have JavaScript enabled.
How do I enable JavaScript in my browser?
A link to enable JavaScript is available on the Log In screen.
Why did my session end?
For your security, the site is designed to log you out after a period of inactivity or if your ISP lost connectivity.
How do I clear my Cache?
Every browser is a bit different yet clearing the cache will ensure any saved Internet destinations are cleared out of the memory that is stored in your browser.
Here are the instructions for Internet Explorer 6.x:
- Click on “Tools” from the top menu bar
- Next, click on “Internet Options”
- In the section called Temporary Internet Files, click “Delete Files” and then “Ok”
For your specific browser, please visit the browser’s Help section and follow the instructions given.
I have received a message saying I have exceeded the allowable number of login attempts and my account is locked out. What do I do to unlock the account?
If you know the User Id is correct, you need to create a new password by going to the Account Login page and clicking the "Forgot your password, click here" link and follow the instructions for creating a new password.
Contact us at 448-4800 if you do not know your user ID or any of the required information to create a new password. Our personnel cannot create a new password for you, but will assist in providing the necessary information for you to create a new password following the above instructions.
