Are there any deposits or start-up fees?
For residential accounts, we generally do not require a deposit. If all services at an address are in service, there is no connection or start-up fee. Fees may apply, however, if it's necessary for field personnel to turn on one or more services at an address.
If my payment is made after the due date, is there a late fee?
We do not currently charge a fee for payments received after the due date. However, a $20 fee is assessed to disconnect services for nonpayment, even if a customer chooses to make an on-the-spot payment in order to keep services on. We also have separate trip and reconnect charges. A $30 reconnect fee is charged after disconnection due to nonpayment - add an additional $10 if reconnection is required after hours.
Where can I make my payment?
We offer a variety of payment options for your convenience. You can also use the Pay Your Bill link at the top of the page to make an online payment right now.
What are your hours of operation?
The walk-in lobby located at our Customer Service Center at 111 S. Cascade Ave. is open 8 a.m. to 5 p.m., Monday through Friday. The drive-through facility located on the east side of the building is open from 7 a.m. to 7 p.m., Monday through Friday. Beginning July 1, 2009, the drive-through facility hours will be reduced to 1 p.m. to 7 p.m. Monday through Friday, and on Aug. 28, 2009, the drive-through facility will close permanently.
Am I able to have my payment transferred automatically from my bank account?
Yes. Springs Utilities offers an Electronic Funds Transfer (EFT) program.
Do you have a level-payment plan?
Yes. We offer a Budget Billing program which allows our customers to pay a set amount each month based on the average of the last 12 billing cycles.
Can I pay my bill with my credit card?
Yes. Credit card, debit card and electronic check payments can be made over the telephone by calling us at 448-4800 or Western Union direct at 1-866-611-2261 or online using the Pay Your Bill link at the top of the page.
Credit card, debit card and electronic check payment services are offered through Western Union® Speedpay® and include a convenience fee from Western Union on your credit card or bank statement.
- The residential customer convenience fee is $2.95 for payment amounts up to $500.
- The business customer convenience fee is $5.95 for payment amounts up to $1,000.
- The convenience fee is paid per utility account per payment.
Who do I contact to start or stop utility service?
Please call us at 448-4800 or 800-238-5434.
