How do I register?
In order to access your account information using Online Account Management, it is necessary to set up a user ID and password. On the Online Account Management Log In screen, click on the “To Register, click here” link. You will then be asked a series of questions in order to register.
Why must I enter my Social Security number or employer identification number?
It’s important to secure your account information; therefore, the first time you register your account, we ask for your SSN or EIN (if they exist on your account) in order to positively identify that you are authorized to access your account through Web Self-Service. If you prefer not to provide that information, or currently don’t have these identifiers on your account, you may contact us at 448-4800 for instructions on how to complete your registration.
How do I log in?
To log in, simply enter your user ID and password in the spaces provided and click on the “Log In” button. There is a limit of one user ID and password per account.
How do I create a user ID?
During the registration process, you will be asked to create a user ID. Requirements for user ID:
- It may not exceed 16 characters in length.
- It may be made up of any combination of alpha or numeric characters.
It may not contain spaces or special characters. - It may not be identical to your password.
How do I create a password?
During the registration process, you will be asked to create a password. The password
- must contain 6 to 12 characters.
- must contain at least 1 lower case and 1 upper case letter.
- must contain at least 1 number.
- may not contain spaces or special characters.
- may not be identical to your User ID.
What if I forget my password?
If you forget your password:
- From the Log In screen, enter your user ID and click on the “Forgot your Password, click here” link.
- Enter the answer to your password reminder question and hit submit.
- An e-mail containing your password, will be sent to you.
What if I forget my user ID?
Contact us at 448-4800 during regular business hours.
What if I forget my password reminder question?
Contact us at 448-4800 during regular business hours.
How can I change my mailing address?
Contact us at 448-4800 during regular business hours.
What are the browser requirements?
Online Account Management is available to any customer who has a computer with Internet access. Most browsers are compatible with this feature; however, if you experience problems viewing your information, contact us at 448-4800 during regular business hours. We will need to know what browser version you are currently on to provide assistance.
How do I know what browser version I have?
To tell which browser version you are on, access "Help" from the top menu bar and then "About."
How can I change text size?
Each Browser is a bit different, however for Internet Explorer 6.x:
- Click "View" from the top menu bar.
- Click "Text Size."
- Choose a smaller or larger size based on your preference.
- For other browser versions, please use the browser’s Help option.
Why can't I view my bill?
You need to have Adobe Reader in order to view your bills online. A link to download Adobe Reader is available on the Log In screen. If you are still unable to view your bills after installing Adobe Reader, contact us at 448-4800 during regular business hours.
I clicked on “View my Bill,” but it never came up.
Depending on your browser , the new page could be minimized at the bottom of your screen or be in a new tab if your browser has tabs enabled.
Can I use my online bill to submit my payment or pay in person with a check?
Yes. You need to print the bill correctly to ensure it will work with our scanner. To do this:
- In the Print dialog box, go to the Page Handling section (see below)
- Select None from the Page Scaling drop down menu
- Print your bill
How do I enable JavaScript in my browser?
A link to enable JavaScript is available on the Log In screen.
Why did my session end?
For your security, the site is designed to log out after a period of inactivity or if your ISP lost connectivity.
How do I clear my cache?
Every browser is different. For Internet Explorer 6.x,
- click on “Tools” from the top menu bar.
- Next, click on “Internet Options.”
- In the section titled Temporary Internet Files, click “Delete Files” and then “OK.”
- For your specific help, visit the browser’s Help section.
I received a message saying I have exceeded the allowable number of login attempts and my account is locked out. What do I do to unlock the account?
If you know the User ID is correct, your password can be sent to you by going to the Login page and clicking "Forgot your Password." Follow the instructions to have your password e-mailed to you. Contact us at 448-4800 if you have forgotten your User ID and/or the security question needed to use the "Forgot Your Password" procedure.
