| NEW! Western Union Convenience Pay® |
| Pay your bill by cash, check or money order at more than 30 grocery stores and other retail locations. | $1.50 per residential customer transaction |
| NEW! Self Service Kiosks |
| Pay your bill by cash or ATM/debit card with PIN at more than 40 Colorado Springs 7-Eleven convenience store locations. | $2 per residential customer transaction |
| Online Bill Payment through your bank |
| Sign up online through your bank or credit union to have utilities payments deducted from your bank account on the bill due date. | Free |
| Electronic Funds Transfer |
| Apply now to have utilities payments automatically deducted from your bank account on the bill due date. Combine with Budget Billing to have the same amount removed from your account each month. | Free |
| Payment Drop Box |
| For your convenience, we have payment drop boxes at several locations throughout the city. Find a location near you. | Free |
| Mail |
Send your payment to:
Colorado Springs Utilities
P.O. Box 1103
Colorado Springs, CO 80947-0010 | Free |
| Customer Service Center |
Make a payment at our Customer Service Center, 111 S. Cascade Ave. - Lobby hours: Monday through Friday, 8 a.m. to 5 p.m.
| Free |
| Online payment through Western Union® Speedpay® |
| *All online payments - credit card, debit card or electronic check - are currently handled through Western Union Speedpay®. Make an online payment now. | $2.95 for residential bill payments up to $500 |
| Telephone payment through Western Union® Speedpay® |
| *Credit card, debit card and electronic check payments are accepted over the telephone 24 hours a day, 7 days a week. Call us at 448-4848 or Western Union® direct at 1-866-611-2261. | $2.95 for residential bill payments up to $500 |
Questions
If you have any questions regarding your bill, please call us at 448-4800. A representative can assist you between 7 a.m and 7 p.m. Monday through Friday. You can also call our One Touch Instant Service (OTIS) phone system at 448-4848 to receive account information. If you prefer to speak to a representative in person, please stop by the Customer Service Center between 8 a.m. and 5 p.m. Monday through Friday.
*Credit card, debit card and electronic check payments are processed through Western Unionr Speedpay® and include a convenience fee from Western Union® on your credit card or bank statement.
