Wastewater backups are damaging, expensive, unsanitary and not a pleasant experience for anyone.
It's our responsibility to clean and maintain the wastewater service mains in our system. Customers are responsible for cleaning and maintaining their private service lines - the lines that stretch from a home or business and connect to our system (typically the connection is at your curb or street).
Since many backups are caused by blockages in private service lines, it’s much easier to prevent problems before they start. Small changes to everyday behavior can make a huge difference when it comes to maintaining your service line.
Wipes clog pipes
So-called “flushable wipes” are not flushable at all. Never flush these down the toilet. These wipes do not break down in water and provide a spot for paper bits, grease and other flushed debris to stick together.
This can cause blockages, which can lead to backups in your service line or in our wastewater mains, and cause serious damage. Don't believe the hype, wipes clog pipes!