Billing options

Go paperless with our eBilling option, available to all customers.

• What is eBilling? It’s a way to receive your bills electronically, so you won’t get paper bills in the mail. You’ll also be able to access 24 months of past bills.
• How does it work?
  1. You will get an email reminder each month when your bill is ready to be viewed online.
  2. In this email, you’ll receive links to view your bill, pay your bill as well as our monthly newsletter.
• How do I sign up?
  1. Sign in to your My Account profile
  2. Beneath Enrollments, click “enroll” under the eBill icon.
  3. Enter your email address and choose how you want to be notified (email, or email & text).
  4. If you pick both email and text, you’ll receive a verification code on your phone. Enter it to complete the signup process.

Budget Billing keeps your payments the same amount each month, regardless of the season. It’s a free program available to residential customers and business customers on the E1C electric rate.

How It works for residential customers

• We calculate your average bill over the past 12 months. That is your new monthly Budget Billing amount.
• You’ll receive a statement with your actual charges, but your bill will be based on the Budget Billing amount.
• Every 90 days, we review your usage and adjust your payment if needed (up or down). This is necessary to keep you from paying or owing too much. 
• We will send a letter one month prior to any changes to your payment amount.
• Residential customers can cancel enrollment in the program at any time. Log in to My Account and click 'manage' under the Budget Billing icon and then click on 'Cancel Budget Bill'. You can also call our customer service center at (719) 448-4800 to cancel your enrollment as well.

Requirements

• Your account must be current to enroll.
• 12 months of billing history is ideal for the budget billing calculation.
• If you miss one payment, you will be unenrolled and any amount owed will be due. You must wait six months from the time your account balance is brought current before you can return to the program.
• If you move to a new residence or location, then you will no longer be eligible for Budget Billing and will be removed from the program.

How it works for business customers

• We calculate your average bill over the past 12 months and then add a percentage adjustment (currently 5%).
• The adjustment is reviewed annually to ensure it's in line with rate changes, projected weather patterns and modifications in customer consumption during the year. 
• These accounts are "settled up" annually on the renewal date. Any amount owed is due and any amount credited is refunded at that time.
• Business customers can cancel enrollment in the program at any time. Log in to My Account and elect 'Manage' under the Budget Billing icon and then click on 'Cancel Budget Bill'. You can also call our customer service center at (719) 448-4800 to cancel your enrollment as well.

Payoff balance

If you enroll in Budget Billing, you will see a payoff balance line on your monthly bill to reflect the difference between what you have paid and your actual billed usage. If you move or decide to cancel your enrollment, you are responsible for an underpaid payoff balance or you will receive a credit/refund for an overpaid payoff balance. In the end, you never pay more for utilities than what you actually use.

Sign up for notifications to stay informed about activity on your account. To sign up or manage your notification preferences, log in to My Account and click “Notifications” beneath the “Quick Links” section.

Water use notifications

• Receive a notification when your water use reaches 50% of Tier I and again at 50% of Tier II of our Tiered Water Rate.

Billing notifications

• Receive an alert five days before your bill is due and when your bill has been paid.

eBilling notifications

• After you enroll in eBilling, you’ll receive an email or text alert when your bill is ready to view online.

Our Pick My Payment Date option lets you pick a due date that works best for you. This option works well for customers on a fixed income or for anyone who wants to manage their budget. 

How it works:

• Choose a due date between the 1st and 28th of the month.
• The date you pick becomes your new payment due date.
• The new date applies to the first bill that occurs after the new date is chosen. It does not apply to previous bills.
• Please note that your first bill on the new due date may include fewer or more days than a regular cycle.

Eligibility & rules

• Residential and commercial customers can participate in this program.
• We cannot offer this option to landlords with Landlord Agreements on their accounts. However, tenants are eligible to participate.
• Customers with a payment plan or outstanding balance can still participate.
• Customers cannot change their due date more than once per year.
• We are unable to change a due date if the first bill after the change is due in less than five days.

How to sign up

• Call (719) 448-4800 and speak to one of our customer service representatives to select your payment date.

If you think you may have difficulty paying your bill on time, we’ll be happy to work with you on a payment extension or help you find another customer assistance program.

Payment Plan

• Whether you're out of town or need to get your next paycheck, a payment plan may be an option if you need a little extra time to make a payment.
• Make a payment plan online in My Account, or call (719) 448-4800 and use our automated phone system or speak with a representative.

Payment Arrangement

• If your financial situation requires a long-term solution to catch up, we'll do our best to work with your situation.
• Please call (719) 448-4800 to speak with a representative about a payment arrangement.