Customer assistance
If you are having difficulty paying your bill, we can help.
Payment options
We’re happy to work with you on a payment extension or help you find another program if you need help with your bill.
Payment plan
If you need a little extra time to make a payment, whether you're out of town or need time until your next paycheck, a payment plan might be the right option.
Create a payment plan online in My Account, or call (719) 448-4800 and use our automated phone system or speak with a representative.
Payment extension
If your financial situation requires a long-term solution to get you caught up over time, we'll do our best to work with you.
Please call (719) 448-4800 to speak with a representative about a payment arrangement.
Temporary payment relief & other assistance
Low-Income Energy Assistance Program (LEAP)
LEAP is a federally-funded program designed to help customers with winter home heating costs. Applications are available Nov. 1 to April 30 each year.
Learn moreProject COPE
Project COPE provides utilities payment assistance one time per year to families and individuals who experience an emergency situation regardless of income.
Learn morePikes Peak United Way
Pikes Peak United Way 2-1-1 is a free bilingual service to connect those in need with help to secure food, housing, clothing, transportation, medical care and more.
Learn moreEfficiency & home improvement assistance
Home Efficiency Assistance Program (HEAP)
HEAP is a partnership with the Energy Resource Center for qualifying homeowners to receive free energy and water efficiency home upgrades to help lower their bill permanently.
Learn moreColorado Energy Office Weatherization Assistance Program
Qualifying homeowners or renters can receive free weatherization services. Services include insulation in the attic, floors and walls, furnace repair or replacement and high efficiency appliances.
Learn moreHome repair assistance
The City of Colorado Springs offers financial assistance to eligible low-income households for some home repairs. Eligible services include sewer and water line repairs, leak repairs, efficiency upgrades and more.
Learn moreColorado Springs Utilities
It's how we're all connected.