Residential
Being handy around the house doesn't have to be difficult. Common types of leaks found in the home are worn toilet flappers, dripping faucets and other leaking valves. These types of leaks are often easily correctable, requiring only a few tools and hardware that can pay for themselves in water savings.
- Detect & Chase Down Leaks (WaterSense checklist)
Business
Most plumbing fixtures and water-use equipment have physical components including valves, flappers and gaskets that can break down over time. All leaks add up fast, so water use needs to be periodically verified at the end use to make sure the fixture is performing correctly.
- Fight Leaks & Water Waste in Your Facility (WaterSense factsheet)
Don't see a leak but have an unusually high bill?
You may have a leak and not know it. The best indication will be a large bill compared to past use. Compare your daily water use in My Account. When in doubt, consider contacting a professional to check your lines.
Water leak adjustment
If you discover a leak, you may quality for an adjustment to your bill. To be eligible, a form and documentation of repairs must be received within 60 days of the due date listed on your bill for the period in which the leak occurred. We must confirm the water leak and determine the amount of the leak.
- Upon receiving a completed Water Leak Adjustment Form, and any necessary documentation, we will review the billing history and consumption data to determine the typical amount of water that passes through the customer’s water meter. Upon approval, we will adjust the charges billed to the customer for water services for the time period covering the water leak, for up to two billing periods and for up to one-half of the leak volume of water. Water leak adjustments are limited to two per premise in any three-year period.