Understanding my bill

As a municipal utility, we only charge what it costs to provide service. Unlike investor-owned utilities that design their rates to pay shareholder dividends, we invest funds back into our operations to keep your bills as low as possible.

There are also steps you can take to lower your bills. We offer free tools and programs to help you manage your use and lower your bill.

Your bill includes details about your use, meter readings and more. Understanding your bill and how it’s calculated can help you save money, energy and water.

How we calculate your bill

Expand the sections below to learn how we calculate bills for each of your services.


Your electric bill includes access charges, an Electric Cost Adjustment (ECA) and a capacity charge:

  • Access Charges: These recover the costs related to electric lines, power plants, metering and billing systems. Each customer pays a daily access charge and a service access charge based on the amount of electricity they use.
  • Electric Cost Adjustment (ECA): This is a periodic rate adjustment that goes toward the cost of the fuel used to generate electricity and purchase renewable energy. When our fuel costs go down, it directly affects your ECA, and we’re able to pass the savings on to you.
  • Capacity Charge: This covers the costs of delivering natural gas used for electric generation and payments made to the Western Area Power Administration (WAPA) for delivery of purchased hydropower.


Your natural gas bill is broken down into four parts:

  • Access Charges: These recover costs related to natural gas distribution lines, pipes, metering, and billing systems. Each customer pays a daily access charge and a commodity access charge based on the amount of natural gas they use.
  • Gas Cost Adjustment (GCA): This is a periodic rate adjustment that accounts for changes in the price of natural gas. When gas prices drop, we pass the savings directly to you.
  • Capacity Charge: This covers the costs of safely and reliably transporting natural gas through pipelines to our community and gas storage costs.
  • Colorado Clean Heat Plan Charge: This supports efficiency programs to reduce emissions across the natural gas system as required by Colorado law.


Your water bill consists of two parts:

Water Service Charge: This recovers costs related to water collection, treatment, delivery and billing systems. Service charges do not change based on a customer's usage.

Water Commodity Charge: This is separated into a tiered rate system represented as blocks on your bill. This portion of your bill changes based on your usage. The lowest tier meets basic indoor needs like drinking and bathing. The two tiers above that rate charge higher rates and are designed to discourage households from wasting water.

 


Our residential wastewater bill is made up of two separate charges, a service charge and a commodity charge. Here's what those mean:

Wastewater Service charge: This pays for maintaining our wastewater collection system and costs related to our billing system, meter reading and our call center. It’s calculated using a fixed daily rate multiplied by the number of days in a billing cycle. Service charges do not change based on a customer's usage.

Wastewater Commodity charge: This charge pays for wastewater treatment and collection center costs. It's normally calculated using your average daily winter usage multiplied by the number of days in a billing cycle. Note: You will be billed less than this amount if your water usage in a billing cycle is less than your winter average.

Factors affecting your bill

Weather

Very hot or cold days can impact heating and cooling costs and cause changes in your usage. Your use of other seasonal items like space heaters, pool pumps and dehumidifiers may also vary.

Household usage

Changes such as a student back home from college or others moving in can impact the cost to power your home.

Holidays & vacations

During holidays, guests at home, additional cooking, holiday lighting and more time spent at home can lead to higher electric use.

Appliances

Old appliances use more energy than newer models. Others may still draw power when plugged in even if they are turned off.

Customer assistance

Customer assistance

If you are having trouble paying your bill, we can help.

We’re happy to work with you to find a solution or connect you with resources to help.

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Efficiency tips

Efficiency tips

Small changes to your everyday routine or easy improvements around your home can make a big difference to your monthly bill.
Learn more