Resources for property owners, landlords and primary customers.
Landlord information
If you are a property owner or landlord, please call us at (719) 668-7763 to set up your utility account. Once that is done, you will have the ability to manage landlord options, authorize third-party access, and set up additional contacts for your account. Keep in mind that account transactions cannot be conducted via email.
Owning property in Colorado has amazing benefits. As a local utility provider, we pride ourselves on working with owners in our community and strive to make your utility experience easy. We offer several programs to assist you.
As a private landlord for a residential property, you have the choice to run your utility service as a residential or commercial entity. Each option has benefits, depending on your needs.
1. Rates - The residential and commercial rates for property owners are comparable. As a commercial entity, sales tax is assessed on electric and natural gas service on behalf of state and local governments unless tax-exempt status filed and on record with us. Review the current rates & tariffs to compare residential and small commercial rates.
2. Property Manager Authorization - Property Managers can manage most of your day to day utility needs, however only Property Managers to commercial landlords can start and transfer new services for you or add new landlord agreements on your behalf.
Commercial Landlords and Property Managers must provide their EIN to set up service and confirm their identity. For assistance with retrieving your EIN, please contact the IRS Business & Specialty Tax Line at (800) 829-4933, check your company tax documents, or refer to your IRS EIN confirmation letter. To obtain tax exempt status for electric and gas services on residential end-use properties, please email a completed Sales Tax Exempt Certificate form from the Colorado Department of Revenue to SAS@csu.org.
Protecting Your Personal Information
As our valued customer, we prioritize the security of your personal data. Our comprehensive policies and procedures are designed to safeguard your information. To learn more, explore our Privacy Policy Disclosure.
Freezing temperatures can be brutal to water lines in the winter. Maintaining heat in vacant properties is crucial in protecting the infrastructure of your property. That is why we provide peace of mind through our automated Landlord Revert program. When your tenant stops their utility service, we will transfer services back to you and send you a notification.
Should you choose to opt out of the Landlord Revert program, complete the Auto Disconnect form and submit it to our office for processing. There is a $70 reconnection fee to restore services. We recommend you winterize the property if you turn off the service.
You and your tenant can complete a Third-Party Notification form which authorizes Colorado Springs Utilities to send collection-related correspondence and notifications to you as the landlord. This program allows you to work directly with your tenant to avoid disconnection of utilities and potential damage to the services.
As a residential landlord you can authorize your spouse to have additional access to help manage your properties. To establish property management-like access, the primary customer must call or submit a completed Secondary Co-Owner form to provide property management-like access.
Your spouse can handle most utility needs but cannot start service on behalf of the owner due to privacy policies.
Only the property owner can start new services in their name.
Authorize access for designated agents
Once you have established utility services in your name, you have the option to authorize access for a designated agent.
To do so:
1. Complete a form: Fill out the appropriate form below and submit through My Request in My Account.
2. Call us: Contact our customer service team at (719) 668-7763 Monday through Friday from 8 a.m. to 5 p.m. to set up agent access.
3. Online access: Register for My Account to easily access your accounts and make changes. Under the Overview tab, choose the Share Access option. From there, you can select the level of access you’d like to provide and easily share your account with your agent via email.
Property Managers oversee and manage the day-to-day operations, and are authorized to update account contact information, make payments, negotiate payment extensions, make billing and payment inquiries, inquire and update rate options, apply for rebates, obtain consumption data, revert service into primary customer or landlord name, stop service, and initiate/discuss service orders.
The Property Manager typically handles most utility requests without requiring owner intervention. However, there are some limitations based on how the owner initially sets up their service.
Residential Landlords (SSN-Based Service):
If the owner establishes their account as residential using their Social Security Number (SSN), they fall into the residential landlord category.
Property Managers can handle most utility needs but cannot start service on behalf of the owner due to privacy policies.
Only the property owner can start new services in their name. Residential Property Management Form (Listed under SSN).
Commercial Landlords (EIN-Based Service):
Owners who establish service using an Employer Identification Number (EIN) are considered commercial landlords.
Property Managers can start new services on behalf of the owner.
However, for a new address, an updated for is required.
Third-party billers play a crucial role in utility management. When hired by the property owner or property management company, they handle all utility invoicing and payments on behalf of the owner.
Authorized Billers can access bills, apply for rebates, register autopay, negotiate, and make payments and see the financial history of the account. Billers are not authorized to make changes to the account, just the financial access required to maintain billing and payments.
In addition to property owners and managers, various other business types may need access to your utility account for ongoing or short-term support. These business types include:
Energy managers
Energy auditors
Landscapers
Utility management companies
Their role often involves monitoring utility consumption, assessing costs, and reviewing service history related to consumption. However, it is important to note that they are not authorized to make any changes or updates to the account.
Manage your online account
My Account allows you to view and manage your utility services, account, and contact information. You are responsible for keeping usernames and passwords confidential. Contact Utilities immediately if you believe someone has gained unauthorized access to your account.
To protect personal information, only the Primary customer can register or reset passwords for My Account.
After completing the initial registration, the primary user can share access by going to the ‘Share Access’ section under the ‘Overview’ tab. Simply add the secondary user’s email address and choose the desired level of access: full, read-only, or payment-only.
My Account is your personal, online account management tool that gives you 24-hour access to easily:
View and print bills.
Sign up for billing and payment options, including eBilling, AutoPay and Budget Billing.
Enroll in account alerts.
Track and compare energy and water use.
Submit rebates. Remember to keep your contact information up to date so we can contact you if there’s an emergency in your area.
