Phone
- 24 hours per day: (719) 448-4800 or (888) 278-6847
- Automated phone service and emergencies
- Monday through Friday 8 a.m. to 5 p.m.:
- Residential/general: (719) 448-4800
- Business services: (719) 448-4808
- Property managers: (719) 668-7763
- Hearing or speech impaired: 711 or (800) 659-2656 and request to call (719) 448-4800 (TTY or TDD Relay Service)
Online request
If you have an account-specific question and want to submit the inquiry online, log in to My Account, look for the Customer Center menu and select My Requests.
Online chat
If you have a question and would rather type than talk, log in to My Account and look for the yellow chat icon in the lower right corner of your screen to chat with us.
In-person
Our Customer Service Center lobby is open from 8 a.m. to 5 p.m. Monday through Friday, except for holidays. The Customer Service Center is located at 111 S Cascade Ave, Colorado Springs, CO 80903.
Bill Payments
Colorado Springs Utilities
P.O. Box 340
Colorado Springs, CO 80901
General Correspondence
Colorado Springs Utilities
P.O. Box 1103
Colorado Springs, CO 80947-0010
Everyone has a duty to report any suspected unlawful act impacting the City of Colorado Springs operations and its enterprises. Anyone who becomes aware of the existence or apparent existence of fraud, waste or abuse is encouraged to report such matters to the City Auditor’s Office.