Streetlights

Timeline for repairs

Once customers submit a report, they are added to a year-long schedule.  Often, repairs are completed much faster than the one-year timeframe. We aim to finish all minor maintenance within 40 days of receiving the report.

Factors that determine how quickly the streetlight will be repaired are:

1. Where the streetlight is located. If the streetlight is on a busy corridor, for the safety of our crews and motorists, we only make these repairs at night.
2. If there are other streetlight issues nearby. Although we address streetlight issues on a first-come-first-served basis, if a report is made near a work zone, we will fix that issue while our crews are nearby.
3. Complexity of the repair. Not all streetlight issues are easy to fix. What may seem like a burned out bulb could be an electric line that was accidentally hit by a private contractor.  

Sticking to the schedule

We know how important your streetlight report is, and we want to fix every issue we receive. We understand that waiting up to a year for repairs can be frustrating. Our teams are working hard to solve these problems as quickly as they can, with the goal of making sure no issue lasts longer than a year. We appreciate your patience as we work through all reports, including yours.