Streetlights

We partner with the City of Colorado Springs to provide streetlight services to our customers. The City pays us about $4 million annually to operate and maintain more than 30,000 streetlights.

Reporting a streetlight issue

Our small but effective streetlights team responds to over 500 streetlights issues per month. In addition, they conduct night runs on 25 major arterial routes twice per year, resolving issues they find.

We encourage our customers to report any streetlight outages that they notice.

Timeline for repairs

Once reports are made by our customers, they are put into a year-long schedule. Our commitment is to repair all reported streetlights issues within this one-year timeframe. Often, repairs are completed much faster than the one-year timeframe. We aim to finish all minor maintenance within 30 days of receiving the report.

Factors that determine how quickly the streetlight will be repaired are:

1. Where the streetlight is located. If the streetlight is on a busy corridor, for the safety of our crews and motorists, we only make these repairs at night.
2. If there are other streetlight issues nearby. Although we address streetlight issues on a first-come-first-served basis, if a report is made for a streetlight that is in an area we are soon to be working in, that issue will be fixed while we are working in the area.
3. Complexity of the repair. Not all streetlight issues are equally easy to fix. What may seem like a burned out bulb, could be an electric line that was accidentally hit by a private contractor.  

Sticking to the schedule

We know how important your streetlight report is, and we want to fix every issue we receive. We understand that waiting up to a year for repairs can be frustrating. Our teams are working hard to solve these problems as quickly as they can, with the goal of making sure no issue lasts longer than a year. We appreciate your patience as we work through all reports, including yours.